Our Commitment to You
At Alegria Shoes Shop, we understand that comfort and perfect fit are essential. Just as we craft our footwear with precision and care, we’ve designed our shipping and returns process to be seamless and customer-focused. We want you to love your Alegria shoes as much as we do!
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order ships.
Shipping Methods & Timeframes
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Free Shipping – Orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
Note: We ship globally, excluding some Asian regions and remote areas. International customers may be subject to customs duties and taxes, which are the responsibility of the recipient.
Returns & Exchanges
Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your Alegria shoes are the perfect fit.
Important: All returned items must be in original condition – unworn, unwashed, with all original tags attached, and in the original packaging.
How to Initiate a Return or Exchange
- Contact Our Customer Service
Email us at [email protected] with the following information:
- Your order number
- Date of purchase
- Product(s) you wish to return (name, size, color)
- Reason for return/exchange
- For exchanges: specify the new product, size, and color
- Your shipping address
- Wait for Authorization
Within 1-2 business days, we’ll email you a Return Authorization Number and detailed instructions on where to send your return.
- Ship Your Return
Package your items securely in the original box, include all original documentation, and ship to the address we provide. We recommend using a trackable shipping service.
Refund Processing
| Payment Method | Refund Timeframe | Refund Method |
|---|---|---|
| Credit/Debit Card (Visa, MasterCard, JCB) | 5-10 business days after we receive your return | Original payment method |
| PayPal | 3-5 business days after we receive your return | Your PayPal account |
Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility, unless the return is due to our error.
Exchange Process
Exchanges follow the same process as returns. Once we receive your returned item, we’ll process your exchange and ship the new item to you. Exchange shipping is free for customers in our service areas.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Worn Footwear: Any shoes showing signs of wear
- Customized Products: Items that have been altered or personalized
- Final Sale Items: Clearly marked as non-returnable
- Damaged Items: Due to customer misuse or improper care
International Returns
We accept international returns from all our service areas. Customers are responsible for any customs duties or international shipping costs associated with returns.
Need Help?
Our customer service team is here to assist you with any questions about shipping, returns, or exchanges.
Email: [email protected]
Address: Alegria Shoes Shop, 1621 Cooks Mine Road, BALTIMORE, US 43105
We typically respond within 1-2 business days.
Our Promise
Just as we carefully craft each pair of Alegria shoes for your comfort and style, we handle every shipment, return, and exchange with the same attention to detail and commitment to your satisfaction.
Last Updated: October 2023